The Platform Owner keeps our enterprise finance platform stable, secure, and well run. They are the main contact with the platform vendor on platform issues, manages user access from start to finish, monitors platform performance, and leads platform upgrades from planning through go live. The Platform Owner also reports usage of KPIs to product owners so they can make informed decisions.
Key responsibilities include:
Vendor Management and Issue Resolution
- Raise, track and follow up on support tickets with the platform vendor for platform issues.
- Triage incoming issues to separate platform problems (vendor scope) from configuration or business process problems (internal scope).
- Give the vendor clear, complete ticket details, including steps to reproduce, impact, urgency and supporting evidence.
- Escalate high-impact issues and keep stakeholders updated until they are resolved.
- Keep a log of known issues, workarounds and resolutions.
User Access Management
- Provision, change and remove user access based on approved requests and role definitions.
- Make sure access follows the principle of least privilege and internal control requirements.
- Maintain up-to-date records of user roles, security profiles and access approvals.
- Work with IT and business teams to process joiners, movers and leavers on time.
Access Review and Clean-up
- Run regular user access reviews (e.g., quarterly) with product owners.
- Find and remove inactive, duplicate or inappropriate accounts.
Platform Monitoring and Maintenance
- Monitor platform performance, availability and system health, including processing times and data loads.
- Spot performance problems early and act on them before users are affected.
- Coordinate with the vendor on upgrades, patches, release notes and scheduled maintenance.
- Tell users about planned downtime and platform changes.
Platform Upgrades (Service Packs)
- Lead platform upgrades and service pack deployments from start to finish.
- Review vendor release notes and assess the impact of each upgrade on existing functions, integrations and users.
- Build the upgrade plan, including timeline, environments, activities, resources, dependencies and rollback approach.
- Coordinate with the vendor on upgrade scheduling, deployment and technical support.
- Organize and oversee testing by the run team, including test scope, test scripts, execution timelines and defect tracking.
- Consolidate test results, open defects and risks into a clear readiness assessment.
- Lead the go/no-go meeting with product owners and give a recommendation based on test results and readiness.
- Coordinate production deployment, post-upgrade checks and hypercare, and communicate status to stakeholders throughout.
- Record lessons learned to improve future upgrades.
KPI Reporting
- Monitor and report the run times of the different objects within the workflow (e.g., data loads, calculations, consolidations and reports) to product owners.
- Track run-time trends and flag objects that are slower than expected or getting worse over time.
Qualifications :
Required
- Bachelor's degree in Information Technology, Computer Science, Finance, Accounting or a related field.
- [3+] years of experience administering or supporting an enterprise application or platform.
- Experience with user access management and security controls.
- Experience working with software vendors and managing support tickets.
- Strong analytical skills and experience building reports or dashboards.
Preferred
- Experience with CCH Tagetik is a strong plus.
- Understanding of financial processes such as consolidation, budgeting, forecasting and reporting.
- Familiarity with ITIL practices (incident, problem and change management).
- Knowledge of SOX or other internal control and audit requirements.
- Working knowledge of SQL, Excel (advanced) or BI tools (e.g., Power BI).
Key Competencies
- Service-minded, with strong ownership of outcomes
- Organized and detail-oriented, especially with access and compliance records
- Clear communicator who can work with both technical and business stakeholders
- Proactive problem solver
- Able to manage several priorities at once and follow up until issues are closed
We offer
- Competitive salary and performance-based incentives.
- Multinational and fast-growing team with exciting regional projects.
- Flexible, collaborative, and supportive work environment.
- International exposure and career development opportunities.
- Health and accident insurance.
- Contract Type: Permanent Contract
- Location : Head Office Phnom Penh, Cambodia or remote for APAC-based candidates
Our recruitment process:
- First Round – Initial test & HR Interview
Includes an online logic & personality test to get to know you better prior the HR interview. - Second Round – Technical Assessment
Your chance to showcase your skills through a focused technical assessment. - Third Round – Operational Interview
An in-depth conversation with the Line Manager to explore your expertise and fit. - Final Decision
Internal alignment and, if successful, a formal offer to join the team!